1. Information We Collect

a. Personal Information

When you use the App, we may collect the following personal information:

• Full name
• Contact number
• Email address
• Business information (e.g., company name, shipping address)
• User login credentials (linked with your CityMail web account)

b. Shipment & Transaction Data

• Shipment booking details
• Tracking numbers
• Delivery and return statuses
• Cash-on-Delivery (COD) information
• Payment and reconciliation data

c. Automatically Collected Data

We may collect information automatically, such as:

• IP address
• Device type and OS version
• App usage statistics
• Location data (if permission is granted)
• Error logs and diagnostics

2. How We Use Your Information

We use the information we collect to:

• Facilitate order booking, tracking, and management
• Provide real-time shipment updates
• Process COD reconciliation and financial summaries
• Send push notifications for shipment events
• Improve the functionality and performance of the App
• Provide customer support
• Comply with legal and regulatory obligations

3. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share information with:

• Our logistics partners and delivery agents (only the relevant shipping data)
• Financial partners for COD reconciliation
• IT service providers helping maintain and support the App
• Regulatory or law enforcement agencies, when legally required

4. Data Security

We implement industry-standard technical and organizational measures to safeguard your information, including:

• End-to-end encryption of sensitive data
• Secure authentication and session management
• Regular audits and vulnerability assessments

However, no method of transmission over the internet or mobile networks is 100% secure. Use the App at your own risk.

5. Your Rights

You have the right to:

• Access or correct your personal information
• Request deletion of your account or data (subject to legal retention)
• Withdraw consent to data usage (this may limit functionality)

Please contact us at [email protected] for any such requests.

6. Third-Party Services

Our App may integrate with third-party tools (e.g., payment gateways, map services). We are not responsible for the privacy practices of these third parties. Please refer to their respective privacy policies.

7. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. Continued use of the App after changes signifies your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

• Email: [email protected]
• Website: https://citymail.com.pk
• Phone: +92 311 1332210